Touchscreen technology has gradually been permeating more and more areas of everyday life, to the point that almost everyone is familiar with interfaces that do no feature physical buttons.
While smartphones and tablets have helped to ingratiate touchscreens with consumers, a lot of the groundwork was carried out with kiosks featuring integrated touch screens.
Because this technology has become cheaper and easier to implement over the years, more and more businesses are using touch screen kiosks in order to offer self-service features to customers.
To help you better appreciate just how much these types of kiosks are taking over, here is a look at the areas in which they are being used.
In the past a human cashier was necessary to handle payments at supermarkets, but self-service checkouts have now become the norm.
Customers are able to easily register each item they wish to purchase using barcodes, while the touch screen interfaces allow them to also carry out other actions such as weighing loose goods and even taking advantage of coupons which they may have collected.
While a member of staff is still required in some circumstances if a hiccup in the process occurs, or if age verification is required for restricted items like alcohol, the kiosk approach means that more customers can be dealt with at the same time, with one employee able to monitor several kiosks at once.
Check In and Information Services
Kiosks can be used to automate the process by which people check into a location, whether it be in order to see a doctor at their local medical practice or to board a flight at an airport.
Because kiosks can handle things automatically with access to customer data, there is less margin for error. Users can also enjoy swifter service and improved convenience without having to wait in a queue for hours.
Kiosk with touch interfaces are becoming a common sight in areas that need to offer information to visitors, such as within businesses, buildings or tourist attractions. The interactive nature means that people can find what they are looking for without delay.
Organisations like restaurants can benefit from using kiosks in order to take orders, book tables and arrange other elements of their business, because again this gives the customer the power to handle concerns on their own without the need for direct staff supervision of every single diner.
Restaurants can be particularly pressurised environments in which timing is important, so having a kiosk on hand to deal with the administrative side of things can be a boon.
Many people will be wondering whether or not kiosk technology will be able to eventually replace human members of staff in some of the areas mentioned above.
In some circumstances this has already begun to happen, although it seems that we are still some way from seeing complete automation of services. For the time being both human workers and kiosks with touch screen interfaces will be able to coexist.